Terms of Use

I. Introductory Provisions

Definitions

FK Sarajevo or "we" refers to the business entity FK Sarajevo d.o.o. Sarajevo, Maršala Tita 38b, 71000 Sarajevo, Registration number: 65-01-0729-18, VAT ID: 4202567020009.

"Online Store" refers to the online store operated by FK Sarajevo as part of its business activities, specifically https://fanshop.fksarajevo.ba/fan-shop, individually "Online Store".

"Websites" refers to the Online Stores and other websites operated by FK Sarajevo d.o.o. as part of its business activities.

"User", "You" refers to you, the user of the Websites (any natural person).

These general terms of use ("General Terms") apply to the Websites and aim to regulate the access and use of the Websites by users.

The term "Use" means all operations performed by the user after accessing the Website, including simple browsing, regardless of the means of access (e.g., computer, tablet, or smartphone), type of connection (private connection, third-party connection, or public Wi-Fi) and location of connection.

The Websites belong to FK Sarajevo d.o.o.

The use of the Websites is governed by these General Terms and is conditioned upon your agreement to these General Terms.

By merely Using any Website, you confirm your agreement to these General Terms, which include as an integral part:

Terms of Sale
Privacy Policy

II. Website Functionalities

By using our website, you can:

browse products and services we offer, including information about our physical stores;
make remote purchases in accordance with the Terms of Sale, the Law on Consumer Protection in Bosnia and Herzegovina ("Official Gazette of BiH", nos. 25/2006 and 88/2015), as well as applicable entity and other relevant regulations ("Online Shopping");
if you give consent, receive newsletters and other information about products, promotions, prize games, contests, and special offers in accordance with our Privacy Policy;
after registering a user account, use additional functionalities listed in Chapter VI of these General Terms.

We reserve the right to add, modify, or remove certain functionalities, temporarily or permanently, at any time, without the obligation to obtain your consent.

III. Prohibited Conduct on the Website

By using the website, you undertake to use it exclusively for lawful purposes, in accordance with applicable laws and regulations, and in a manner that does not harm our business reputation, nor the reputation of related legal entities and third parties.

Specifically, you undertake not to:

download, use, or store any content belonging to third parties that is subject to intellectual property protection or personal data protection;
unauthorizedly collect website content or create a database by systematically downloading content;
delete, modify, or in any way disrupt the content of the website, or attempt to circumvent security measures or interfere with the operation of the website or server;
introduce viruses, Trojans, computer worms, logic bombs, or any other harmful software;
unauthorizedly access the website, servers, or databases, or carry out any attacks that could jeopardize the security and stability of the site;
create or publish links to our website without prior written consent, unless it is an unintentional, lawful, and accurate reference to the homepage, without abuse or deception;
publish content that is unlawful, offensive, threatening, racist, pornographic, immoral, or in any way infringes on the rights of third parties;
create false or misleading orders; in case of reasonable suspicion that such an order has been placed, we have the right to cancel it and inform the competent authorities.

Any right granted to you by these General Terms shall cease to be valid in the event of a breach of any of these provisions.

IV. Rules for Publishing Content on the Website

Content We Publish

Although we strive to ensure the accuracy and timeliness of all information on the website, we do not guarantee its absolute accuracy, completeness, or reliability.

We do not assume responsibility for any loss or damage arising from the use of or reliance on the content of the website.

We also do not guarantee that the website does not contain viruses or other harmful programs, and it is the user's responsibility to ensure adequate protection of their devices.

V. Content Published by Users

Content published by the user (text, comments, images, videos, etc.) must not be:

unlawful, threatening, offensive, vulgar, violent, or in any way illegal;
protected by third-party intellectual property rights without permission;
falsely represented or misleading;
promotional or commercial (e.g., advertisements).

We reserve the right to delete or modify any user content that violates these rules, without prior notice to the user.

VI. User Account

To use certain functionalities of the online store, registration of a user account is required.

By registering an account, you gain the ability to:

make quick purchases using previously entered data;
manage your personal data and settings;
track your orders and view purchase history;
manage preferences and consents.

VII. Account Security

You are responsible for the accuracy and updating of data.
The password must remain secret, and you bear responsibility for all activities on your account.
In case of unauthorized access, you are obliged to inform us immediately.

VIII. Account Deletion

You can request account deactivation at any time.

The account will be permanently deleted after 30 days, unless you log in during that period and revoke the request.

IX. Intellectual Property Rights

All content on the website (texts, images, databases, software, etc.) is protected by intellectual property rights and belongs to us or to persons who have given us permission for their use.

The use of content is permitted exclusively for personal and non-commercial purposes.

Any unauthorized copying, modification, distribution, or public display may constitute a violation of applicable regulations.

By publishing content on the website, the user grants us an unlimited right to use that content in any form, including distribution, translation, publication, and adaptation.

X. Final Provisions

These General Terms may only be amended by our express written consent.
Failure to act on a provision does not mean that we waive the right to apply it later.
If any provision of these General Terms is declared invalid, the remaining provisions shall remain in force.
These General Terms have been drafted in accordance with the laws of Bosnia and Herzegovina and its entities, and are interpreted according to relevant legal regulations.