Privacy Policy

1. General Information

This Privacy Policy explains how www.fanshop.fksarajevo.ba/fan-shop ("we", "our", or "web shop") collects, processes, stores, and protects your personal data when you use our website https://fanshop.fksarajevo.ba/fan-shop and purchase our products.

We are committed to protecting your privacy in accordance with:

The Law on Personal Data Protection of Bosnia and Herzegovina (Official Gazette of BiH, no. 49/06, 76/11, and 89/11),
The General Data Protection Regulation (GDPR) (if we operate with EU customers),
Other relevant regulations.

2. What data do we collect?

When you use our web shop, we may collect and process the following types of personal data:

Identity data: First and last name
Contact data: Address, phone number, email address
Payment data: Transaction number (we do not store card data - a secure payment processor is used)
Technical data: IP address, device, browser, and cookie data
Purchase data: Order history, delivery information, and customer preferences

3. How do we use your data?

We use the collected data exclusively for lawful and justified purposes, including:

Processing and delivering orders
Communicating with users (regarding orders, complaints, or inquiries)
Improving the user experience on our website
Marketing and promotions (only with your consent)
Fulfilling legal obligations (accounting, tax, and other regulations)

4. On what legal basis do we process your data?

We process your data based on:

Your consent – when you agree to marketing messages or cookies
Contractual obligations – to process and deliver your order
Legal obligations – retaining data for tax regulations or fraud prevention
Legitimate interest – for analyzing and improving the web shop

5. How do we protect your data?

We take appropriate technical and organizational measures to ensure the protection of your data, including:

Secure encryption of payment data
Database protection from unauthorized access
Access control only to authorized employees

6. Sharing data with third parties

We will not sell, rent, or share your data without your consent, except in the following situations:

With delivery services – for product delivery
With payment processors – for secure payment
With competent authorities – if legally obliged

All third-party partners are obliged to keep your data in accordance with the law.

7. Your rights under the BiH Personal Data Protection Law

As a user, you have the following rights:

Right of access – you can request a copy of your data
Right to rectification – if your data is inaccurate or incomplete
Right to erasure ("right to be forgotten") – if there is no legal impediment
Right to object – if you believe your data is being used unlawfully
Right to data portability – you can request the transfer of data to another service provider
Right to withdraw consent – for marketing or analytical purposes

To exercise your rights, please contact us at: info@fksarajevo.ba

8. Statement on the protection and collection of personal data

We are committed to protecting customers' personal data by collecting only necessary, basic data about customers/users that is essential for fulfilling our obligations; we inform customers about how the collected data is used, regularly give customers the choice regarding the use of their data, including the option to decide whether or not they want their name removed from lists used for marketing campaigns.

All user data is strictly kept and is only accessible to employees who need this data to perform their job. All our employees and business partners are responsible for adhering to the principles of privacy protection.

9. Cookies

We use cookies for:

Improving web shop functionality
Analyzing traffic and user behavior
Marketing and content personalization

10. Data transfer outside BiH

If your data is transferred outside Bosnia and Herzegovina (e.g., to the EU), we ensure that the transfer is carried out with adequate safeguards, in accordance with GDPR.